UB.com is known for having very good customer support staff. You can reach customer support by phone, live chat, email and through a contact form on the UB website.
In addition to the support staff UB has an extensive set of FAQs (Frequently Asked Questions). The FAQs cover the most commonly asked questions of the support staff. You should check the FAQs to see if they can answer your question. Oftentimes you can quickly and easily find what you are looking for in UB’s FAQ’s.
There are FAQ’s that can answer questions on the UB website about the CEREUS Poker Network, RAISE, Technical questions, Account Questions and much more.
You can also access UB’s FAQ’s from the poker software. Once logged in, click on “Help Center” from the menu and you’ll see “Frequently Asked Questions” and “Email Support”. As you might guess, that means you can access the FAQs or email UB support.
The UB tech support staff can be emailed at techsupport@ultimatebet.com and when you click on “Contact Information” under “Help Center” from the poker software menu, you will be directed to a UB web page where support email addresses are for bonus information, tech support, promotions and other support departments. You can also access Live Support from this page by clicking on the “Live Support” button.
Here is a listing of the additional support email addresses:
Support@ub.com
Promotions@ub.com
Techsupport@ub.com
Cashier@ub.com
Security@ub.com
If you would like to contact the UB support staff by phone the Customer Service number is 1.866.605.0311
I do think that it can be a little difficult to locate the service number and live chat button and hopefully UB will make those more accessible in the future. However, if you remember to click on “Contact Information” under the “Help Center” on the poker software menu you won’t have any problems at all.
One other option is to bookmark this website so you can easily refer to the UB support phone number, e-mail addresses and be directed as to how to locate live chat.